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Contacting Carmenta support

When contacting Carmenta Support, please provide us with the following:

  • Your Carmenta product and version

  • The name of your company (and project if applicable)

  • Your license ID found in the Start menu under /Carmenta (version)/Carmenta license key manager.


Support relating to Carmenta Engine, Carmenta Server, Carmenta Geodata Organiser or Carmenta Map Builder:


Support relating to Carmenta CoordCom or Carmenta ResQMap:


Attachments should not be larger than 2Mb.

If you would like to send us larger attachments you are welcome to use our ftp area. Ask for this in your e-mail and we will help you.